Refund and Return Policy – SMARTNOVAS

(Updated: March 11, 2025)

Your satisfaction is our priority at SMARTNOVAS. If you’re not fully satisfied with your purchase, please review our refund and return policy below.

1. Return Eligibility

We accept returns and exchanges within 30 days of receipt under the following conditions:
✅ Items must be unworn, unwashed, with all tags attached, and in their original packaging.
🚫 Non-returnable items:

  • Clearance or sale items
  • Gift cards
  • Personal items such as underwear or swimwear (for hygiene reasons)

2. How to Initiate a Return or Exchange

To start a return or exchange, follow these steps:

📩 Contact Us

  • Email: info@smartnovas.xyz
  • Phone: 307-621-0431
  • Provide your order number and reason for return/exchange.

📦 Return Instructions

  • Our team will send you return instructions and the return address.
  • Ship your return within 7 days of receiving instructions.

3. Refund Process

  • Once we receive and inspect your return, we will notify you of approval or rejection.
  • Approved refunds will be processed to the original payment method within 7-10 business days.
  • Refund timing depends on your payment provider.

4. Exchanges

  • If you need a different size or color, specify this when you contact us.
  • Once we receive your original item, we will process and ship the replacement.
  • If the requested item is out of stock, we will offer store credit or a refund.

5. Damaged or Defective Products

If you receive a damaged or defective item:
🕒 Notify us within 48 hours of receipt.
📸 Provide clear photos of the defect/damage.
✅ We will arrange a replacement or full refund at no extra cost to you.

6. Shipping Costs for Returns

  • Customers are responsible for return shipping costs, except in cases of:
    ✅ Damaged or defective products
    ✅ Errors on our part
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of your return.

7. Late or Missing Refunds

If you haven’t received your refund after the processing time:
✔ Check your bank account.
✔ Contact your credit card company or bank, as it may take some time to post.
✔ If you still have issues, email us at info@smartnovas.xyz.

8. Contact Us

For any questions regarding returns, exchanges, or refunds, reach out to our support team:

📧 Email: info@smartnovas.xyz
📞 Phone: 307-621-0431
🌍 Website: https://smartnovas.xyz/

Thank you for shopping with SMARTNOVAS – your satisfaction is our priority! 🚀